Protectiv is committed to protecting your privacy and handling personal information responsibly. This policy explains what information we collect through this website, how we use it and your rights under UK data protection law.
Who we are
Protectiv provides specialist power earthing and lightning protection services throughout the United Kingdom.
Information we collect
When you contact us or submit an enquiry, we may collect:
- Your name and company name.
- Your email address and telephone number.
- Project location, scope, programme and other enquiry details.
- Any additional information or documents you choose to provide.
How we use your information
We may use your information to:
- Respond to enquiries and prepare quotations.
- Arrange site visits and discuss potential projects.
- Deliver contracted services and communicate during projects.
- Maintain appropriate business, contractual and legal records.
- Protect the security and proper operation of our website.
We do not sell, rent or trade your personal information.
Lawful basis for processing
We process personal information where it is necessary for our legitimate business interests, to take steps before entering into a contract, to perform a contract, to comply with a legal obligation or where you have provided consent.
Contact forms and email enquiries
Information submitted through our website is used to respond to your enquiry and administer potential or active project relationships. Please avoid submitting unnecessary sensitive personal information through the website.
Cookies and analytics
Our website may use essential cookies required for normal operation. We may also use non-essential analytics services, including Google Analytics, to understand how visitors use the website and improve its performance.
Where required, non-essential cookies will not be placed until you have provided consent through our cookie banner. You will be able to accept, reject or manage those cookies.
Google Analytics and Search Console
Google Analytics may collect information such as pages visited, time spent on the website, browser and device type, approximate location and referral source. We use this information in aggregated form to improve the website. Google Search Console may be used to monitor technical performance and visibility within Google Search.
Sharing your information
We may share information with trusted service providers where necessary, including website hosting, IT support, professional advisers and organisations involved in delivering our services. We may also disclose information where required by law. These parties are expected to protect your information and use it only for the relevant purpose.
Data security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. No method of online transmission or storage can be guaranteed to be completely secure.
How long we retain information
We retain personal information only for as long as reasonably necessary to respond to enquiries, manage business and project relationships, resolve disputes and meet legal, accounting or contractual obligations.
Your rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request deletion or restriction of processing where applicable.
- Object to certain processing.
- Request a portable copy of information you supplied.
- Withdraw consent where processing relies on consent.
You also have the right to raise a concern with the Information Commissioner's Office.
Third-party websites
Our website may link to third-party websites. Protectiv is not responsible for their content or privacy practices, and you should review their privacy information separately.
Changes to this policy
We may update this policy to reflect changes in legislation, technology, analytics tools or our business operations. The latest version will be published on this page.
Contact us
For privacy questions or to exercise your data protection rights, email info@protectiv.co.uk.